Return Policy

Returns and exchanges

What is your returns policy?

Our products undergo strict quality control in Germany but if you receive your product damaged or defective, we have a 7-day return policy in which you may return or exchange faulty or defective products. For hygienic reasons, however, we are unable to accept non-faulty returns as for items that have been already been used or opened.

I received the wrong item

Get in touch with our customer service agents for assistance – we’ll find a way to make things right again.

My order arrived damaged

If you receive your product damaged or defective, we have a 7-day return policy in which you may return or exchange faulty or defective products. For hygienic reasons, however, we are unable to accept non-faulty returns as for items that have been already been used or opened. 

Where should I mail my authorized return?

Please contact us BEFORE returning any item via the form on our contact page. Once our customer service team has provided you with an authorisation, you can return the products to:

DR WOLFF AUSTRALIA PTY LTD

Level 6

8 Spring Street

Sydney NSW 2000  

How do I receive customer support?

Simply contact any of our customer service agents through our contact page form. 

What do I do if I entered an incorrect shipping address?

Depending on the courier, you may be able to change the shipping address right until the point where your package is on board for delivery. You can check if redirection is an option on the courier’s tracking page and their tracking emails. If your package is eligible, you may send them a request for redirection.  

Can I change or cancel an order after I've submitted it?

Get in touch with our customer service agents to see how they may help.